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Atlassian insights & tutorials

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Can't Delete Your Atlassian Organization Because of Rovo? How to Get It Removed
ArticleJira

Can't Delete Your Atlassian Organization Because of Rovo? How to Get It Removed

On our own test org the Delete organization button stays grey until someone at Atlassian removes Rovo. Rovo's own subscription does have a Cancel subscription item, but it opens a box that says to email sales-ops-support@atlassian.com with the entitlement number. What to send, how long people wait, and why moving apps to another org trips over Rovo too.

Gabriela PerdumOct 24, 202612 min read

More articles

JCMA "We couldn't export Custom Field Config Scheme": three causes, three fixes
ArticleCloud MigrationJira

JCMA "We couldn't export Custom Field Config Scheme": three causes, three fixes

JCMA stops with "We couldn't export Custom Field Config Scheme" and a java.lang.NullPointerException, and the same message has three unrelated causes, each documented in a different Atlassian source. Here is how to tell them apart from the log line, the fix for each, three problems in the knowledge base's own SQL, and what the Cloud-to-Cloud side looks like.

Mihai PerdumSep 30, 202611 min read
Atlassian Data Security Policy: What It Blocks, What Needs Guard, and Migrations
ArticleCloud MigrationConfluence

Atlassian Data Security Policy: What It Blocks, What Needs Guard, and Migrations

An Atlassian data security policy has seven controls, and only one of them works without Atlassian Guard: blocking all Marketplace and custom apps from chosen spaces. This post walks through what each control blocks, what the app access rule really takes away from an app, what the admin API says when you try a Guard control without Guard, and what happens to policies and classification levels on a Data Center to Cloud or Cloud to Cloud migration.

Gabriela PerdumSep 26, 202611 min read
Migrate Jira users and groups: the same-name group merge that escalates permissions
ArticleCloud Migration

Migrate Jira users and groups: the same-name group merge that escalates permissions

When you migrate Jira users and groups, a group whose name already exists on the Cloud site is linked to it by name. Its members inherit whatever that Cloud group can do. Here is how it works in JCMA and in Cloud-to-Cloud copy, and the audit to run first.

Mihai PerdumSep 24, 20265 min read

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