Notes from the work

One email when a tutorial or migration write-up goes live. Nothing else, and an unsubscribe link in every email.

LeanZero

Two people in Romania doing Atlassian migrations, Forge apps and practical AI work for teams that would rather talk to the person doing the job. Most of what we learn ends up on this site.

Services

  • Atlassian Migrations
  • Atlassian FastShift
  • Atlassian Maintenance
  • Forge App Development
  • AI Development Consultation

Topics

  • Jira
  • Jira Service Management
  • Confluence
  • Bitbucket
  • Atlassian Forge
  • Cloud Migration
  • Local AI
  • AI Coding
  • Certifications
  • Atlassian Team
  • All topics

Company

  • Blog
  • Tutorials
  • Contact

Community

  • Join Discord
  • Support this site

© 2026 LeanZero. All rights reserved.

Privacy PolicyTerms of Service24/7 SupportTrust CenterSecurityDPALegal notice
  1. Home
  2. Blog
Knowledge Base

Atlassian Insights & Tutorials

Real Atlassian solutions to real problems — no fluff, no SEO spam.

Read the latestFollow the tutorials
JiraConfiguration, workflows and fixes from real projectsLocal AIModels and agents running on your hardwareAI codingCoding tools and workflows tested in practice

Articles 1

All topicsAI CodingAtlassian ForgeAtlassian TeamBitbucketCertificationsCloud MigrationCogniRunnerConfluenceCost SlasherJiraJira Service ManagementLeanZero ManagementLocal AISentinel Vaultgoose Local Edition
Customer Service Management pricing: Atlassian's $1 AI agent resolution, and when it pays
ArticleJira

Customer Service Management pricing: Atlassian's $1 AI agent resolution, and when it pays

From 3 December 2026 the AI agent in Atlassian Customer Service Management bills $1.00 per resolution, from the first one, with no allowance. Jira Service Management's own self service agent bills Rovo credits instead: on our Service Collection Premium site it used exactly 10 credits per reply. Which meter you're on, what Atlassian counts as a resolution, and the break-even against agent time.

Gabriela PerdumOct 21, 202615 min read

Found My Advice Helpful?

If I helped you solve something for free, coffee money is always appreciated (but never expected).

Buy Me a Coffee

Join the Community

Join the community to ask questions, share your work, and connect with other professionals.

Join Discord

Recent Writings

Customer Service Management pricing: Atlassian's $1 AI agent resolution, and when it pays
ArticleJira

Customer Service Management pricing: Atlassian's $1 AI agent resolution, and when it pays

Gabriela Perdum15 min read